This page, as all other English pages on www.ledningssystemet.se, has been subject to more or less machine translation. The information on the Swedish page take precedence over the corresponding information on the English page.
Through the information on this page, we, Ledningssystemet Sverige AB, as responsible for your personal data, want to describe how we process your personal data in different situations and inform you of your rights in connection with the processing.
We are obliged to provide this information in accordance with the General Data Protection Regulation (EU 2016/679), also known as GDPR. This information is aimed at:
- You who are a customer, or contact person for a customer, of ours
- You who are the subject of our marketing
- You who are a supplier, or contact person for a supplier, to us
- You who are a contact person or in some cases a user of Ledningssystemet.se
Our processing of personal data
In the following section, which we encourage you to read, we provide information about our processing of your personal data.
The data controller for the processing of your personal data is Ledningssystemet Sverige AB (559475-0530). If you would like more detailed information, have any questions or wish to exercise your rights, please contact us using the contact details below. If you want to exercise your rights, e.g. regarding register extracts, we need to ensure your identity and you therefore need to prove who you are before we can act on your request. Contact us and we will come up with a relevant solution to send the answer to your registered address.
Ledningssystemet Sverige AB
Byn Källekullen
511 74 SKEPHULT
070-755 48 09
info@ledningssystemet.se
Your rights
In this section we want to inform you about your rights. You have the right to:
- Be informed about what data we process about you and how that processing is done. This information is set out in this document.
- Confirm whether or not personal data relating to you are being processed and, if so, to receive this information. Contact us using the contact details above to exercise this right
- Complain to the supervisory authority if you believe that we are processing your data incorrectly or not respecting your rights. At the time of writing, the Data Protection Authority is the supervisory authority and you can find more information at www.imy.se.
- Have incorrect data corrected or deleted and complete incomplete data. Please contact us using the contact details above to help us address inaccuracies in your personal data.
- Withdraw your consent. Where processing is based on consent, you have the right to withdraw consent at any time. More information on this can be found in the section on our processing of your personal data. Processing carried out before the withdrawal of consent will not be affected by your withdrawal of consent.
- Request restriction of processing and object to processing. Sometimes we use your personal data for our legitimate interests. If you do not share our assessment of your interests, you can request that we cease processing or restrict processing according to your wishes. This is particularly clear in the case of the use of your personal data for marketing purposes. If you do not wish to be the subject of marketing, we respect that. Please contact us using the contact details above to object to processing based on the balancing of interests.
Our processing of your personal data
In the sections below, we describe what personal data and how we process this data about you in different situations.
When you are a customer, or contact person for a customer (or customer’s customer), of ours
In order to fulfill our commitments to you, we need to be able to communicate with you, e.g. to send you agreed information and to share information with you. For this purpose, we need to process your contact details such as name, address, telephone number and e-mail address. Your e-mail address may also be used as a username in services we use to share information with you.
Information about you is stored in our email system and storage areas.
We do not pass on any information about you outside our own organization.
Your data is stored until the end of the contract.
In order to fulfill our legal obligations and defend our legal rights, e.g. in connection with quoting, order registration and invoicing, we need to be able to identify the individual who is our point of contact with the customer. For this purpose, we need to process your contact details such as name, address, telephone number and e-mail address and in some cases your signature.
The information about you is stored in our email system, business system, project management system and financial system.
We share some information with our accounting firm Källekullen Psykologi AB.
Your data is stored for up to 8 years after the creation of the last event.
Sometimes we use your name and e-mail address to market our services. It is in the legitimate interest of our business to develop, but of course we are sensitive to when you do not want to be subject to marketing from us. This means that if you do not want to receive marketing information from us, please contact us and let us know and we will ensure that you are excluded from future marketing.
When you are subject to marketing from us
If you are the subject of marketing from us, e.g. take part in our newsletters or direct marketing via e-mail, and you do not represent an existing or former customer of ours, that processing is based on the fact that we have your voluntary consent to that marketing, or that we have identified you as part of our target group and it is the first time we contact you and we assess that the processing is in our legitimate interest to expand the business. We will continue to process this data until you withdraw your consent or object to the processing, e.g. by unsubscribing from our newsletter by following the instructions included in each mailing.
You can also easily withdraw your consent or object to the processing by sending us an email or letter using the contact details provided in the first chapter.
Your information is stored in our email system, business system and via our supplier’s email system.
We do not pass on any information about you outside our own organization.
Your data is stored until consent is withdrawn or you object to the processing.
When you are a supplier, or contact person for a supplier, to us
In order to be able to order from you, or get in touch with you in case of questions, we need to process your contact details such as name, address, telephone number and e-mail address. It is in our legitimate interest to be able to contact you to ensure access to the supplies and services we need to develop and maintain our business. However, we are sensitive to when you do not want to be the contact person for the supplier to us. This means that if you don’t want us to handle your contact details, please contact us and let us know and we will remove you from our systems.
Your data is stored in our e-mail system, business system and financial system.
We share some information with our accounting firm Källekullen Psykologi AB.
Your data is stored for up to 8 years after the creation of the last event.
Personal data in Ledningssystemet.se
For personal data management in Ledningssystemet.se, we are responsible for this regarding logs, support cases and certain user information related to the customer’s contact person (often the System Manager or Coordinator in Ledningssystemet.se).
The data about you is stored in our E-mail system if you send bug reports or support cases, in the Administration tool regarding logs and, where applicable, in storage areas if traceability requires additional storage.
We share information regarding bugs, support cases and in some cases stored information with our development partner Verksamhetsfokus Sverige AB.
The data is stored for the duration of the customer instance and an additional three months regarding information in the customer instance and logs from the customer instance.
The data is stored for up to 10 years regarding support cases as well as logs and other stored content related to support cases.
For personal data in each customer instance and/or partner instance of Ledningssystemet.se, each customer and partner acts as a data controller and Ledningssystemet Sverige AB acts as a data processor in accordance with the General Terms and Conditions and the Data Processing Agreement.
Transfer to third countries
We do not transfer personal data to third countries but process it within the EU/EEA.
Updating of the information
We update this information in connection with changes to our range and working methods. The latest and most up-to-date information can be found on our website www.ledningssystemet.se. If we make major changes, we will make reasonable efforts, in relation to the change, to also inform you of these changes.
The above information was updated on 2025-01-26